Consumer Protection

Article

Making Decisions For The Future: Value Of Delayed Durables And Shrinkage In Usage Duration

Durable goods provide not only immediate benefits but also an extended stream of benefits over their usage duration. Consumers often face situations where they have to make purchase decisions for Read More »

Date: 2013
Author: Kyu B. Kim, Raghuram Iyengar
Contributor: eb™ Research Team
Article

Empathy-Neglect In Embarrassment-Avoidance: Observations From An Outsider

As consumers, we often forgo opportunities to help ourselves and others in order to avoid embarrassment. Our fear of embarrassment prevents us from admitting we do not know how a product works such Read More »

Date: 2013
Author: Li Jiang, Aimee Drolet Rossi, Carol Scott
Contributor: eb™ Research Team
Article

Naive Or Savvy: How Credible Are Online Reviews For Credence Services?

Online reviews allow consumers to share information about their service experiences with other consumers. Theoretically, sharing this information should reduce market information asymmetries between Read More »

Date: 2013
Author: Shannon Lantzy, Katherine Stewart, Rebecca Hamilton
Contributor: eb™ Research Team
Article

Can Consumers Make Affordable Care Affordable? The Value Of Choice Architecture

In less than a year, on January 1, 2014, tens of millions of Americans, along with members of Congress, will participate in a grand experiment in consumer choice: They will select health insurance Read More »

Date: 2013
Author: Eric J. Johnson, Ran Hassin, Tom Baker, Allison T. Bajger, Galen Treuer
Contributor: eb™ Research Team
Article

Scamming Depression Era Elders: Neuroanatomical Basis For Poor Decision Making Among Older Adults

Deceiving the elderly is not a new problem, but it is one that has been growing in prevalence. To illustrate, financial abuse of elders aged 65 and older has risen from a low of 8% in 1950 to an Read More »

Date: 2013
Author: Brian K. Koestner, William M. Hedgcock, Kameko Halfmann, Natalie L. Denburg
Contributor: eb™ Research Team
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