Employment Standards
Human Rights And Ethical Labour Practices
Human rights are universal principles that recognize the inherent dignity, equality, and fairness entitled to every person, regardless of background, nationality, or status. They encompass a wide Read More »
The Role Of Perceived Employee Emotional Competence In Healthcare Services
The purpose of this study is to examine how healthcare clients’ perceptions of employee emotional competence (EEC), influences satisfaction and loyalty, specifically the role of rapport and trust Read More »
Author: Marcel Van Birgelen, Allard Van Riel, Janjaap Semeijn, Handan Sen, Michelle Wijnen
Contributor: eb™ Research Team
Conditions For Service Customization: A Configurational Perspective On Employee Adaptive Behaviors
The provision of customized products and services is a major challenge for firms in various industries. This article aims to improve understanding of workplace conditions stimulating frontline Read More »
Author: Alexander Leischnig, Uwe Messer, Kati Kasper-Brauer
Contributor: eb™ Research Team
A Multilevel Investigation Into The Impact Of Servicescapes On The Service Encounter
The majority of studies on servicescapes focus on the customer side neglecting the important impact on the employee side. Furthermore, no study has ever empirically validated the notion that service Read More »
Author: Kalipso Karantinou, Spiros Gounaris, Kostas Kaminakis
Contributor: eb™ Research Team
Dysfunctional Sales Force Turnover: The Effect Of Occupational Concentration And Pay Dispersion
Organizations try to recruit and retain the high performing salespeople not just because they are the main value generators but also because they may destroy value by dysfunctional turnover and Read More »
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