Consumer Protection

Article

Fairness Quality (FQ): A Multiple-Item Scale For Assessing Firms’ Fairness

To encounter firms’ perceived unfair behavior, we develop a measure of fairness quality (FQ) to assess firms’ fairness. Using the means-end framework, we conceptualize, construct, and test the fQ Read More »

Date: 06/03/2014
Author: Bang Nguyen, Steve Chen, Lyndon Simkin
Contributor: eb™ Research Team
Article

Shopping Situations Elicit Arousal In Excessive Shoppers

The present study is the first that contrasts the effect of buying impulsiveness on arousal in non-shopping and shopping contexts. In a laboratory experiment we measured pupil dilation while Read More »

Date: 06/03/2014
Author: Benjamin Serfas, Oliver Büttner, Arnd Florack
Contributor: eb™ Research Team
Article

Active Return Management For Online Retailer

High product return rates and their associated costs pose major challenges to online retailers. We investigate whether online retailers always benefit from active return management by ana-lysing the Read More »

Date: 06/03/2014
Author: Siham El Kihal, Christian Schulze, Bernd Skiera
Contributor: eb™ Research Team
Article

How Online Stores Confuse Shoppers: Conceptual Framework And Empirical Investigation

The current research theoretically develops and empirically tests a framework of the antecedents and consequences of electronic Retail Shopper Confusion. Study one uses a projective technique to Read More »

Date: 06/03/2014
Author: Marion Garaus
Contributor: eb™ Research Team
Article

Dimensions And Effects Of Consumer Subjective Financial Deprivation

Subjective financial deprivation (SFD) is a psychological discomfort emerging from social ascendant comparison and/or from the perception of a loss of buying power in comparison with a salient period Read More »

Date: 06/03/2014
Author: Laurent Bertrandias, Manu Carricano, Alexandre Lapeyre
Contributor: eb™ Research Team
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