Pour Oil on Troubled Water: The Effects of Mere Measurement and Time on Customer Desire for Revenge
Since revenge significantly affects both victim and offender, research on revenge has received increasing attention in the psychology (McCullough, Fincham, and Tsang 2003; McCullough, Kurzban, and
Read More »
2013
• #Customer Service
Suffering in Silence: Close Customers’ Reluctance to Complain Damages Service Relationships
Firms strive to create strong relationships between their service providers and customers (Yim, Tse, and Chan 2008). Indeed, strong customer relationships drive favorable word of mouth (Verhoef,
Read More »
2013
• #Customer Service
Conspicuous Consumption Reflects How Redistribution Influences Perceived Social Justice
The market-based economies in the United States and Western Europe face what has been called a crisis of legitimacy. At the heart of this crisis lie questions about the extent to which unequal
Read More »
2013
• #Social Mobility and Equity
The Effect of Income Tax on the Motivation to Work Depends on People’s Cultural Philosophies
When income is based on effort and performance, daily decisions about how much and how hard to work can add up to influence one’s financial well-being. We investigate how income tax influences the
Read More »
2013
• #Taxation
Spreading the Health: Americans’ Estimated and Ideal Distributions of Death and Health(care)
Recent debates in the United States about universal health care – with some viewing the 2010 Patient Protection and Affordable Care Act (or “Obamacare”) as a moral imperative but others viewing
Read More »
2013
• #Public Health
Deserved Fruits of Labor? Culture, Just-World Beliefs, and Preferences for Redistributive Incentive Schemes
Until recently, managers and business leaders have tended to assume that organizational reward systems are equally acceptable around the world. However, several recent high-profile failures highlight
Read More »
2013
• #Employment Standards
Increasing Tax Compliance by Empowering Taxpayers
Consumers would prefer to spend their money on nearly anything but taxes (Sussman and Olivola 2011). Given this deep-seated hatred of taxes, achieving tax compliance remains a challenge. In fact, as
Read More »
2013
• #Taxation
The Psychology of Borrowing and Lending
How do we feel when other people – like our friends and family – spend our money? A great deal of research explores the factors that influence our satisfaction with the goods and services that we
Read More »
2013
• #Financial Lending