EXPLORING CUSTOMER SATISFACTION AND RECOVERY STRATEGIES FOR ONLINE SERVICE FAILURES IN THE LUXURY FASHION INDUSTRY
The Internet has had a significant impact on interactions between customers and businesses as well as service delivery. Failures of online services are unavoidable; yet, social media presents
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07/11/2023
• #Marketing
ARTIFICIAL INTELLIGENCE (AI) AND THE FUTURE OF HIGHER EDUCATION (HE): A QUALITATIVE STUDY ON CHALLENGES AND OPPORTUNITIES FOR MEETING QUALITY STANDARDS IN HE
In 2020, during the Covid-19 pandemic higher education adopted a more digital learning environment. Digitalisation in higher education (HE) started a decade earlier than expected as previous research
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07/11/2023
• #Technological Advancement
IDENTIFYING CRITICAL FACTORS IN THE DEVELOPMENT OF A PROACTIVE SERVICE RECOVERY STRATEGY FOR ONLINE BANKING
This study investigates customer perceptions of service failure and recovery strategies in the context of online banking in Pakistan. The aims is to develop appropriate service recovery strategies
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07/11/2023
• #Customer Service
UNDERSTANDING THE USABILITY OF INTERACTIVE FINANCIAL CHATBOTS TECHNOLOGY
The use of chatbots for customer service in the financial sector has increased significantly in recent years. However, customer satisfaction with chatbot interactions remains a concern for financial
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07/11/2023
• #Technological Advancement
ENHANCING AGILE PRODUCTIVITY: RESEARCH OBJECTIVES FOR EXPLORING THE RELATIONSHIP BETWEEN TEAM MOTIVATION AND AGILE METHODOLOGIES IN NIGERIA-BASED SOFTWARE DEVELOPMENT PROJECTS
This paper examines the relationship between Agile methodologies, team motivation, and productivity within Nigeria's software development industry, emphasizing unique contextual challenges. It
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07/11/2023
• #Movement: Business
TALENT MANAGEMENT WITHIN SMEs: ATTRACTING, DEVELOPING, REWARDING, AND RETAINING WORKERS AS SOURCES OF ENHANCED SUSTAINABILITY
The aim purpose of this study is to explore talent management within SMEs in attracting, developing, rewarding, and retaining in enhancing sustainability. In so doing, we focused on the key talent
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07/11/2023
• #Corporate Initiative
Corporate fraud at the Small Enterprise Finance Agency affects economic growth in South Africa
Corporate fraud can be very harmful to any organisation because it may lead to companies collapsing and cause economic downfall in a country. One of the factors that has a negative impact on a
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07/11/2023
• #Investigations and Indictments
Improvement of Food Industry Business Continuity in Sulawesi through Islamic Business Approach
Since 2012-2016 there are 124 units of food industry business unable to maintain its business survival (Department of Industry and Trade of Southeast Sulawesi Province, 2017). Besides, has not been
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2017
• #Business Practices