EXPLORING CUSTOMER PERCEPTIONS OF ARTIFICIAL INTELLIGENCE AND SERVICE FAILURE RECOVERY
For some time, debate has been taking place around consumer behaviour and actions in relation to AI agent service failure vs human agents service failure and how organisations design appropriate
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07/11/2023
• #Customer Satisfaction
VILLAGE CHICKEN (VC) PRODUCTION IN NCERA VILLAGES IN THE BUFFALO CITY METROPOLITAN MUNICIPALITY, EASTERN CAPE PROVINCE, SOUTH AFRICA: CURRENT PRACTICES AND CHALLENGES
Village chickens are the most common kind of livestock bred in rural areas in the developing countries and are reared by even the poorest households. This study explored production practices used by
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07/11/2023
• #Community Relations
STAKEHOLDERS’ PERCEPTIONS OF THE POSTMERGER CONSOLIDATION PHASE IN A MERGED HIGHER EDUCATION INSTITUTION IN SOUTH AFRICA
This article determined perceptions and reactions of stakeholders in a South African comprehensive university (CU) while undergoing restructuring. As part of its restructuring, the CU abandoned the
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07/11/2023
• #Politics and Business
OCCUPATIONAL WELL-BEING OF STREET TRADERS: THE LEAST MEASURED AND NEGLECTED GLOBAL MAJORITY WORKERS
The study is conceptual, looking at the existing gap in determining the occupational well-being of workers in the formal and informal economy. Determining occupational well-being is important for
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07/11/2023
• #SDGs
CUSTOMER PERCEPTIONS OF SELF-SERVICE TECHNOLOGIES IN THE FAST MOVING CONSUMER GOODS INDUSTRY
This paper examines customer perceptions toward the potential of self-service technologies in the Fast Moving Consumer Goods (FMCG) industry. The technology acceptance model (TAM) was utilised to
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07/11/2023
• #New Products and Services
EXPLORING THE CHALLENGES AND BARRIERS TO WOMEN ENTREPRENEURSHIP IN THE NEPALESE FOOD INDUSTRY
Women entrepreneurship has gained popularity globally over the past few decades because it increases productivity, innovation, and economic prosperity, reduces poverty, and creates jobs. Women have
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07/11/2023
• #Social Division
GREEN BEAUTY PRODUCT LOYALTY: A MODEL VALIDATION
The beauty product industry is one with a lucrative forecast, as this industry had a global revenue of approximately 571.1 billion US dollars in 2022, expected to grow by 3.8 percent annually. Where
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07/11/2023
• #Marketing Messaging
ELECTRONIC HEALTH RECORDS: THE WONDERS AND THE WORRIES
The advancement of technology in the medical field within the United States and around the world has been the story of a remarkable achievement in advancing diagnostic and treatment capabilities, but
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07/11/2023
• #Technological Advancement