Customer Satisfaction

Article

IDENTIFYING FUTURE RESEARCH OPPORTUNITIES IN ONLINE CONSUMER REVIEWS: THE CASE OF TRAVEL REVIEW

The aim of this article is to identify future research opportunities in online consumer reviews, especially for travel review websites such as TripAdvisor.com. The literature review covers the Read More »

Date: 2011
Author: Lisa Marie Whitehead
Contributor: eb™ Research Team
Article

Impact Of Job Satisfaction On Employee Turnover Intention In Accounting Firms In The Philippines:

The COVID19 pandemic has disrupted a lot of areas in business and the economy. Previously established theories and assumptions about how organizations work may no longer hold true given the drastic Read More »

Date: 03/24/2022
Author: Louie Gene G. Marasigan
Contributor: eb™ Research Team
Article

Impact Of Service Quality On Customer Loyalty In Clothing E-commerce Industry

With the rapid development of the Internet, e-commerce has become the preferred shopping channel for consumers, especially during the pandemic. E-commerce can bring many benefits for consumers and Read More »

Date: 03/24/2022
Author: Min Jiang
Contributor: eb™ Research Team
Article

Determinants Of Customer Satisfaction: The Moderating Role Of Switching Cost Towards Customer

Loyal customers are committed to repeat patronage, making business referrals, and providing publicity for the business. However, rising customer expectations and price consciousness, advancement of Read More »

Date: 03/09/2023
Author: Muhammad Amin Hasan, Muhammad Sufyan Ramish, Syed Farrukh Bukhari, Asif Iqbal
Contributor: eb™ Research Team
Article

Customers Loyalty: Does Value Co-Creation Become Indispensable For Universities?

This paper investigates the direct and indirect relationships between customers` participation in value co-creation activities (CPVCA) and their loyalty. Quantitative research approach is adopted, Read More »

Date: 11/30/2021
Author: Ayman Mahmoud Bazzi, Alaaeddine Abbas Ali, Nehale Mostapha
Contributor: eb™ Research Team
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