Customer Satisfaction

Article

WHAT MOTIVATES PEOPLE TO PURCHASE CHOCOLATE BRANDS: ITALY VERSUS RUSSIA

Today highly competitive business environment and more exigent customers call for using all available company's resources especially a company's brand for providing better consumer satisfaction. We Read More »

Date: 2011
Author: Italo Trevisan, Irina Neganova
Contributor: eb™ Research Team
Article

The Role Of Customer Experience In The Effect Of Online Flow State On Customer Loyalty

Purpose The Internet revolution has radically changed the means of conducting business all over the world in the past few decades. The digital medium enables consumers worldwide to shop online Read More »

Date: 07/15/2021
Author: Guzide Oncu Eroğlu Pektaş, Adnan Veysel Ertemel, Mustafa Emre Civelek, Murat Cemberci
Contributor: eb™ Research Team
Article

Factors Affecting Customer Satisfaction Towards Online Shopping

Nowadays people are intended to do online shopping. Shop on the Internet becomes an alternative for consumers since it is more comfortable than conventional shopping which usually attributed with Read More »

Date: 2014
Author: Haslinda Musa, Mohd Amin Mohamad, Fararishah Abd Khalid, Namirah Ab Rahim, Nur Najihah Ahmad Zamri
Contributor: eb™ Research Team
Article

Does Experience Lead People To Buy? The Formation Of Brand Loyalty Using The Theory Of Love On

This research investigated factors that influence the positive brand experiences of older consumers that lead them to be loyal to the product. Data were collected using a paper-based survey, and 362 Read More »

Date: 06/18/2019
Author: Bertina Sjabadhyni, Martina Dwi Mustika, Kinanti Alvani Pane, Deepraj Kaur, Alvin Eryandra
Contributor: eb™ Research Team
Article

Italian Social Farming: The Network Of Coldiretti And Campagna Amica

For the last ten years, Social farming (SF) has become an innovative practice able to connect multifunctional agriculture and novel social services for urban and rural areas in Italy and the EU. By Read More »

Date: 06/19/2020
Author: Roberta Moruzzo, Francesco Riccioli, Angela Galasso, Carmelo Troccoli, Salomon Espinosa Diaz, Francesco Di Iacovo
Contributor: eb™ Research Team
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