Customer Satisfaction

Article

Impact Of Customer’s Religious Commitment & Self-Image Congruity On Store Level Commitment

The present study makes an attempt to explore the impact of religion on customer’s store level commitment. In this study an integrated model is proposed which studies the impact of religiosity, Read More »

Date: 06/03/2014
Author: Madhurima Deb, Paromita Goswami
Contributor: eb™ Research Team
Article

Valencia As A Port Of Call: Image, Satisfaction And Future Behavioral Intention. The Moderating

This study aims to analyze the image that Mediterranean cruise ports of call have on passenger satisfaction and, therefore, on future behavioral intentions. The differences on behavior have been Read More »

Date: 06/03/2014
Author: Elena Carvajal-Trujillo, Silvia Sanz-Blas
Contributor: eb™ Research Team
Article

Can Take My Eyes Off - Making A Shopping List Reduces Visual Distraction In Shopping Situations

This research examines how shopping lists influence consumers’ susceptibility to impulsive purchases. It is argued that making a shopping list activates an implemental mindset, which reduces the Read More »

Date: 06/03/2014
Author: Oliver Büttner, Benjamin Serfas, Arnd Florack, Markus Kempinski
Contributor: eb™ Research Team
Article

Does One Step Forward Seem Larger Than One Step Back? Evidence Of A Progress Illusion In Goal

While many theories emphasize goal monitoring as a critical step in successfully pursuing goals like saving money or losing weight, surprisingly little research investigates whether consumers Read More »

Date: 06/03/2014
Author: Caleb Warren, Margaret C. Campbell
Contributor: eb™ Research Team
Article

Do Organizational Policies Matter? The Impact Of Service Guarantee On Customer Perceptions Of

Delivering fair service recovery is crucial to restoring customer satisfaction and repatronage. This study contends that organizational policies impact recovery fairness perceptions. Underpinned by Read More »

Date: 06/03/2014
Author: Benedetta Crisafulli, Jaywant Singh, Francesca Dall’Olmo Riley
Contributor: eb™ Research Team
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