Conflict Management Styles And NSD Project Performance Under Different Types Of Conflict
This study adopts a multilevel research approach drawing from both NSD project managers and participants in order to investigate how project manager’s selection of conflict-handling styles affects Read More »
“Walk The Talk!” Building Corporate Sustainable Brand Strength Through A Sustainable Supply
Accusations made against green-washing within the corporate branding context have steadily increased. Few studies have investigated the integration of social and environmental aspects in the Read More »
Author: Joachim Zentes, Darlene Farina Whitaker, Victoria Lonnes
Contributor: eb™ Research Team
Commitment To Sustainability In Small And Medium-Sized Enterprises: The Influence Of Market And
During the last few decades, ecosystem degradation has grown to become a major topic among several actors in society. While larger companies are generally incorporating environmental practices to Read More »
Author: Johan Jansson, Jonas Nilsson, Frida Modig, Gabriella Hed Vall
Contributor: eb™ Research Team
Understanding The Motives For The Adoption Of Sustainable Practices: The Role Of Expected Rewards,
The purpose of this study is to examine firms’ motives underlying the adoption of sustainable practices. In particular, we focus on expected economic, social, and personal rewards. In addition, we Read More »
Author: Dianne Hofenk, Andrés Trujillo-Barrera, Joost Pennings
Contributor: eb™ Research Team
Developing A Portfolio Of Sustainable Labels: Consumer Perceived Ethicality And Patronage Benefits
Retailers increasingly distribute products with a label guaranteeing that certain environmental or social criteria are met. These sustainable labels contribute directly to the creation of product Read More »
What Goes Around Comes Around: The Impact Of Employee Empathy On Service Recovery Performances
This research compares the impact of employee service recovery strategies with focus on affective (i.e., empathic concern) and cognitive empathy (i.e., perspective-taking) on customers’ emotional Read More »
Do Mystery Callers Really Represent Customers?
Mystery calling is a specific form of mystery shopping that is often applied for evaluating customer contact services. Using data from both customers and mystery callers (MCs), we study the validity Read More »
Author: Janny C. Hoekstra, Peter S.H. Leeflang, Annette Ammeraal
Contributor: eb™ Research Team
Do Organizational Policies Matter? The Impact Of Service Guarantee On Customer Perceptions Of
Delivering fair service recovery is crucial to restoring customer satisfaction and repatronage. This study contends that organizational policies impact recovery fairness perceptions. Underpinned by Read More »
Author: Benedetta Crisafulli, Jaywant Singh, Francesca Dall’Olmo Riley
Contributor: eb™ Research Team
Inspire To Delight: The Effects Of Customer Inspiration On Consumers’ Purchase Decisions
In an affluent consumer society characterized by an abundance of products and information customers with high demands seek new inspiration and individual solutions. However customer inspiration (CI) Read More »
It Might Be Exciting, But I’m Not In Mood Today. Mall Atmospherics, Shopping Behavior, And Mood
This research aims to demonstrate how both valence and arousal of incidental moods can moderate the relationship between the level of atmospheric arousal in a mall environment setting and shopping Read More »
Author: Raúl Pérez López, Laura Lucia Palacios, Yolanda Polo Redondo
Contributor: eb™ Research Team