The Effects Of Consumer Vulnerability On Service Evaluations And Wellbeing Outcomes
Working with a large health service provider, we explore the effects of consumer vulnerability on post-service failure evaluations, outcomes, and behaviors. First, we introduce an individual-level, Read More »
Author: Laurel Anderson, Daniele Mathras, Richard J. Caselli, Denise M. Kennedy, Amy L. Ostrom
Contributor: eb™ Research Team
Pour Oil On Troubled Water: The Effects Of Mere Measurement And Time On Customer Desire For Revenge
Since revenge significantly affects both victim and offender, research on revenge has received increasing attention in the psychology (McCullough, Fincham, and Tsang 2003; McCullough, Kurzban, and Read More »
Suffering In Silence: Close Customers’ Reluctance To Complain Damages Service Relationships
Firms strive to create strong relationships between their service providers and customers (Yim, Tse, and Chan 2008). Indeed, strong customer relationships drive favorable word of mouth (Verhoef, Read More »
Conspicuous Consumption Reflects How Redistribution Influences Perceived Social Justice
The market-based economies in the United States and Western Europe face what has been called a crisis of legitimacy. At the heart of this crisis lie questions about the extent to which unequal Read More »
Author: Barbara Briers, Klaus Wertenbroch, Breagin K. Riley
Contributor: eb™ Research Team
The Effect Of Income Tax On The Motivation To Work Depends On People’s Cultural Philosophies
When income is based on effort and performance, daily decisions about how much and how hard to work can add up to influence one’s financial well-being. We investigate how income tax influences the Read More »
Spreading The Health: Americans’ Estimated And Ideal Distributions Of Death And Health(care)
Recent debates in the United States about universal health care – with some viewing the 2010 Patient Protection and Affordable Care Act (or “Obamacare”) as a moral imperative but others viewing Read More »
Deserved Fruits Of Labor? Culture, Just-World Beliefs, And Preferences For Redistributive Incentive
Until recently, managers and business leaders have tended to assume that organizational reward systems are equally acceptable around the world. However, several recent high-profile failures highlight Read More »
Author: William W. Maddux, Klaus Wertenbroch, Douglas H. Frank
Contributor: eb™ Research Team
Increasing Tax Compliance By Empowering Taxpayers
Consumers would prefer to spend their money on nearly anything but taxes (Sussman and Olivola 2011). Given this deep-seated hatred of taxes, achieving tax compliance remains a challenge. In fact, as Read More »
Author: Cait Poynor Lamberton, Jan-Emmanuel De Neve, Michael I. Norton
Contributor: eb™ Research Team
The Psychology Of Borrowing And Lending
How do we feel when other people – like our friends and family – spend our money? A great deal of research explores the factors that influence our satisfaction with the goods and services that we Read More »
Author: Noah J. Goldstein, Ashley N. Angulo, Michael I. Norton
Contributor: eb™ Research Team
Money And Marriage? How Marital Dynamics And Gender Differences In Risk Affect Financial Portfolio
Disagreements over money are widely believed to be one of the leading causes of divorce and separation in the developed world. Hence, it is perhaps unsurprising that examination of transitions in and Read More »