Determinants Of Contract Plan Choice
Service providers frequently offer contract plans and bind consumers for the time of the con-tract length in return for a price discount. These contract plans differentiate between consum-ers who Read More »
Latent Growth Curve Analysis And Growth Mixture Models Applied To Automobile Consumers’
Companies are very interested in obtaining reliable indicators about Consumer Satisfaction once a product has been purchased and used. This study analyzes consumer satisfaction with 130 models of Read More »
Customer-Centricity In Emerging Markets: 4a’S And Value Co-Creation
Success cases in emerging markets show firms that have adopted a customer-centric approach, embracing local differences and co-creating solutions with local actors. Meanwhile, failures often involve Read More »
Understanding Patterns Of Brand Share Growth And Decline In Emerging Markets
This paper examines the patterns of market share change across two packaged goods categories in three emerging markets (China, Indonesia and Malaysia). Specifically, we examine the importance of Read More »
Author: Jenni Romaniuk, John Dawes, Magda Nenycz-Thiel, Robert East
Contributor: eb™ Research Team
Evaluation Of Products In A Co-Branding Alliance
This work seeks to identify whether the evaluation of notebooks improves when there is a co-branding alliance with a strong brand and if there is any difference in the evaluation as a function of the Read More »
The Moderating Role Of Service Failure Magnitude Perceptions In Influencing The Impact Of Caregiver
This research examines managers’, employees’ and caregivers’ perceptions of the magnitude of the service failure in a context of non-profit organizations catering to people with mental Read More »
Author: Luisa Andreu, Enrique Bigné, Vicente Martínez-Tur, Anna S. Mattila, Carolina Moliner
Contributor: eb™ Research Team
Multiple Charity Support Behaviour Over Six Months
Charitable organisations play an important role in providing services for communities, with most reliant on the support of individuals. Recessions internationally have increased the challenge of Read More »
Author: Philip Stern, Margaret Faulkner, Jenni Romaniuk
Contributor: eb™ Research Team
Negative Emotions And Pro-Social Persuasion: The Role Of Anxiety Toward Death In Charities’
This paper is intended to enlighten one of the mechanisms which underlie the efficiency of shocking charities’ campaigns. Through the “death anxiety” concept, we especially focus on the Read More »
A Negation Bias In Word Of Mouth
We find that consumers use more negations (e.g., “not fast” instead of “slow”) in word-of-mouth describing experiences that are incongruent with brand image, such as slow service at a Read More »
Author: Peeter Verlegh, Camiel Beukeboom, Christian Burger
Contributor: eb™ Research Team
The Impact Of Personalization Design And Compatibility Of Past Experience On E-Banking Usage
Banks and financial services providers are increasingly delivering their services via electronic banking, also known as e-banking. Yet even though this type of delivery is now common, the degree of Read More »