The Relationship Between Work-Life Balance, Emotional Labor And Affective Commitment – An
Although emotional labor and work-life balance gain considerable interest in research and practice, current literature has neglected to investigate their interconnections and influence on Read More »
Author: Thomas Höge, Verena Hofmann, Nicola Stokburger-Sauer
Contributor: eb™ Research Team
The Morality Of Metaphorically Wrapped Erotic Ad Packages: Scuba Diving Into Consumers’ Cognitive
Eroticism and metaphor are frequently used in advertising. However, questions remain as to their combined cognitive and ethical effects across metaphorical variants used and dependent upon viewers’ Read More »
Author: Vlasis Stathakopoulos, Ioannis G. Theodorakis, Androniki Katarachia, Efthymia Kottika, Konstantinos Kottikas
Contributor: eb™ Research Team
Marketplace Access As An Individual And Collective Endeavour
Contemporary calls for research suggests exploring how those who are vulnerable can improvise, navigate, solve problems and gain access to consumption related experiences. Through forty in-depth Read More »
Author: Julie Tinson, Maria Piacentini, Hayley Cocker
Contributor: eb™ Research Team
Conditions For Service Customization: A Configurational Perspective On Employee Adaptive Behaviors
The provision of customized products and services is a major challenge for firms in various industries. This article aims to improve understanding of workplace conditions stimulating frontline Read More »
Author: Alexander Leischnig, Uwe Messer, Kati Kasper-Brauer
Contributor: eb™ Research Team
“Feeling Good Vs. Doing Justice”: How Donation Of Time And Money Impact Happiness
This paper discusses the relationship between donation (donation of time and money) and happiness. Through a survey with a probabilistic sample from a large Brazilian city the authors found that Read More »
Author: Walter Nique, Verner Luis Antoni, Kenny Basso
Contributor: eb™ Research Team
A Multilevel Investigation Into The Impact Of Servicescapes On The Service Encounter
The majority of studies on servicescapes focus on the customer side neglecting the important impact on the employee side. Furthermore, no study has ever empirically validated the notion that service Read More »
Author: Kalipso Karantinou, Spiros Gounaris, Kostas Kaminakis
Contributor: eb™ Research Team
Linking Personality And Social Media Usage – A Fuzzy Set Approach
The overall purpose of this study is to advance the current social media literature by providing insights into the causal patterns of psychological factors underlying individuals’ social media Read More »
Contextual Factors And The Goal Orientations Of Service Employees: The Role Of Marketing Controls
Past research has identified several personal characteristics with an influence on goal orientations. However, the contextual variables that influence employees’ goal orientations remain Read More »
Author: Carlos M. P. Sousa, Filipe Coelho, Luiza Rodrigues
Contributor: eb™ Research Team
Knowledge Creation Dynamics In Online Consumer Communities
Online consumer communities contain vast amounts of consumer knowledge, which, activated by individual needs, becomes a collective good at the disposal of the community. Drawing from literature on Read More »
Dysfunctional Sales Force Turnover: The Effect Of Occupational Concentration And Pay Dispersion
Organizations try to recruit and retain the high performing salespeople not just because they are the main value generators but also because they may destroy value by dysfunctional turnover and Read More »