CAN THE ENERGY INDUSTRY BE SUSTAINABLE IN THE NEAR FUTURE?
Climate change is one of the biggest environmental challenges we face today, and the energy industry is a major contributor to global greenhouse gas emissions. The shift toward renewable energy Read More »
AI AND DEMOCRACY: DOES AI REQUIRE A DIGITAL DECISION-MAKING CONSCIOUSNESS?
Artificial intelligence (AI) and democracy might be seen as incompatible. However, AI has the potential to improve voter decision making and thus improve democracy and spread the advantages and the Read More »
EXPLORING CUSTOMER SATISFACTION AND RECOVERY STRATEGIES FOR ONLINE SERVICE FAILURES IN THE LUXURY
The Internet has had a significant impact on interactions between customers and businesses as well as service delivery. Failures of online services are unavoidable; yet, social media presents Read More »
Author: Wilson Ozuem, Samuel Ayertey, Mahnaz Tabassum
Contributor: eb™ Research Team
ARTIFICIAL INTELLIGENCE (AI) AND THE FUTURE OF HIGHER EDUCATION (HE): A QUALITATIVE STUDY ON
In 2020, during the Covid-19 pandemic higher education adopted a more digital learning environment. Digitalisation in higher education (HE) started a decade earlier than expected as previous research Read More »
IDENTIFYING CRITICAL FACTORS IN THE DEVELOPMENT OF A PROACTIVE SERVICE RECOVERY STRATEGY FOR ONLINE
This study investigates customer perceptions of service failure and recovery strategies in the context of online banking in Pakistan. The aims is to develop appropriate service recovery strategies Read More »
Author: Sebastian Okafor, Wilson Ozuem, Sohail Anwar
Contributor: eb™ Research Team
UNDERSTANDING THE USABILITY OF INTERACTIVE FINANCIAL CHATBOTS TECHNOLOGY
The use of chatbots for customer service in the financial sector has increased significantly in recent years. However, customer satisfaction with chatbot interactions remains a concern for financial Read More »
ENHANCING AGILE PRODUCTIVITY: RESEARCH OBJECTIVES FOR EXPLORING THE RELATIONSHIP BETWEEN TEAM
This paper examines the relationship between Agile methodologies, team motivation, and productivity within Nigeria's software development industry, emphasizing unique contextual challenges. It Read More »
Author: Muhammad Umar Farooq, Gordon Bowen, Dominic Oluwadamilola Akingbotolu
Contributor: eb™ Research Team
TALENT MANAGEMENT WITHIN SMEs: ATTRACTING, DEVELOPING, REWARDING, AND RETAINING WORKERS AS SOURCES
The aim purpose of this study is to explore talent management within SMEs in attracting, developing, rewarding, and retaining in enhancing sustainability. In so doing, we focused on the key talent Read More »
Author: Thembelani Mlilo, Victoria Oluwafunmilayo Adekomaya, Shepherd Dhliwayo
Contributor: eb™ Research Team
Corporate Fraud At The Small Enterprise Finance Agency Affects Economic Growth In South Africa
Corporate fraud can be very harmful to any organisation because it may lead to companies collapsing and cause economic downfall in a country. One of the factors that has a negative impact on a Read More »
From Animal Models To Human Disease: A Genetic Approach For Personalized Medicine In ALS
Amyotrophic Lateral Sclerosis (ALS) is the most frequent motor neuron disease in adults. Classical ALS is characterized by the death of upper and lower motor neurons leading to progressive paralysis. Read More »
Author: Vincent Picher-Martel, Paul N. Valdmanis, Peter V. Gould, Jean-Pierre Julien, Nicolas Dupré
Contributor: eb™ Research Team