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  • 2013

    When Choice Closure Reduces Satisfaction: The Moderating Role of Decision Outcome Valence

    Previous research has shown that choice closure, defined as the psychological process by which consumers come to perceive a decision to be final, increases satisfaction with difficult decisions (Gu,

    2013  •   Customer Satisfaction  
  • 2013

    Unit Asking: A Method to Boost Donations and Beyond

    Raising charitable donations requires considerable time and effort. In the U.S., for example, it costs over $50 billion each year to raise roughly $300 billion in individual donations (Greenfield,

    2013  •   Philanthropy  
  • 2013

    The Maximizing Mindset

    Getting the best is great. It has been advocated as ideal in almost every domain of life. In business, companies strive to become the most competitive in the market. In education, students are

    2013  •   Social Impact  
  • 2013

    The Negative Consequences of Empowering Consumers and Employees

    Gone are the days of managers acting as sole decision-makers in strategic choices. Increasingly, managers “outsource” some decisions – from creating advertisements to deciding on mission

    2013  •   Employee Satisfaction  
  • 2013

    La vie en Rose at the top? Why Positive (Negative) Information goes Up (Down) in a Hierarchy

    A key concern for marketers, both in academia and practice, is understanding when and why positive and negative product information spreads through word-of-mouth (WOM). Indeed, positive WOM often

    2013  •   Marketing Messaging  
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