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  • 2013

    Pour Oil on Troubled Water: The Effects of Mere Measurement and Time on Customer Desire for Revenge

    Since revenge significantly affects both victim and offender, research on revenge has received increasing attention in the psychology (McCullough, Fincham, and Tsang 2003; McCullough, Kurzban, and

    2013  •   Customer Service  
  • 2013

    Suffering in Silence: Close Customers’ Reluctance to Complain Damages Service Relationships

    Firms strive to create strong relationships between their service providers and customers (Yim, Tse, and Chan 2008). Indeed, strong customer relationships drive favorable word of mouth (Verhoef,

    2013  •   Customer Service  
  • 2013

    Conspicuous Consumption Reflects How Redistribution Influences Perceived Social Justice

    The market-based economies in the United States and Western Europe face what has been called a crisis of legitimacy. At the heart of this crisis lie questions about the extent to which unequal

    2013  •   Social Mobility and Equity  
  • 2013

    The Effect of Income Tax on the Motivation to Work Depends on People’s Cultural Philosophies

    When income is based on effort and performance, daily decisions about how much and how hard to work can add up to influence one’s financial well-being. We investigate how income tax influences the

    2013  •   Taxation  
  • 2013

    Spreading the Health: Americans’ Estimated and Ideal Distributions of Death and Health(care)

    Recent debates in the United States about universal health care – with some viewing the 2010 Patient Protection and Affordable Care Act (or “Obamacare”) as a moral imperative but others viewing

    2013  •   Public Health  
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