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  • 2018

    “I Desire A Brand When I See How They are Different from Me”: Differential Effects of Blatant and Subtle Brand Rejection

    People choose brands to express their self-concepts (Carroll and Ahuvia, 2006, pp. 82). When the brand they aspire to does not consider them as valuable consumers, they feel being rejected. In this

    2018  •   Customer Satisfaction  
  • 2018

    Is Warm Always Trusting? The Effect of Seasonality on Trustworthiness

    Sensory marketing has shown that non-conscious triggers and sensory experiences influence consumers’ perceptions, judgments, and behaviors (Krishna 2012). The current work focuses on temperature

    2018  •   Customer Service  
  • 2018

    The Inevitable Future of Generic Pharma Drugs Companies

    Fierce competition and public pressure on pharmaceutical companies pose challenges for ethical and generic pharma companies. 7-10% annual price erosion for generic companies leads to decreased

    2018  •   Financial Management  
  • 2018

    Is Trust Necessary to Increase Loyalty in Adult Consumers?

    The aim of this study is to examine if brand experience can predict brand loyalty of older adult consumers through brand trust. This cross-sectional study involved 390 Indonesian older adult

    2018  •   Public Trust  
  • 2018

    Brand ethics and social media engagement

    The purpose of this paper is to investigate ethical nature of social media engagement of companies and examines whether or not ethical perception of customers about the companies based on their

    2018  •   Media Reporting  
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