What Do Students Really Think? Understanding Postgraduate Students’ Perceptions Of Service
This paper explores the components of Service Quality in HE from the Business School Postgraduate student perspective. A six-dimensional scale measuring Service Quality is developed based on focus Read More »
Author: Anna Ackfeldt, Benjamin Klitzke, Laura M Chamberlain
Contributor: eb™ Research Team
Weather, Affect, And Consumption: The Moderating Role Of Gender And Product Nature
While affect has been suggested as the driver of weather-consumption relationship, the when and why of it are not understood. Across four studies, that span national surveys and experimental studies, Read More »
Investigating The Effects Of Expectations On Disappointment, Regret, And Post-Consumption Behaviors
Negative consumption experiences often result in feelings of disappointment and regret. The present research aims to investigate whether expectations induce disappointment and regret differently and Read More »
Author: Muhammad Hossain, Harmen Oppewal, Dewi Tojib
Contributor: eb™ Research Team
Improvisation For Fast-Paced Product Innovation: The Moderating Role Of Team Expertise
Fast new product development (NPD) is a top priority in rapidly changing markets. Improvisation, a form of unplanned action in which composition and execution converge in time, has emerged as a Read More »
Organizational Factors As Antecedents To Innovation Capability In The Hotel Industry
This paper analyses the interactions existing among innovativeness, market orientation and internal marketing in hotels, and the effect that these factors exert on innovation capability. The proposed Read More »
Author: Maria Leticia Santos Vijande, Primitiva Pascual Fernández, José Ángel López Sánchez
Contributor: eb™ Research Team